I am unable to link my Facebook account and do challenges with my alliance. My daughter sometimes plays and I think they somehow think I am 7 years old. I am 39 and need social features. I have tried all suggestions from support. I put in a ticket 16 hours ago and haven’t heard back. Can anyone help me or point me in the right direction? Have a lot of time and money invested so new account is not an option.

@lilyrebecca2011 In some countries facebook will block people whos age is below 18, 16 or 14 from social features. Only the support can help here.

Support is blowing me off. Have had a ticket in for 16 hours.

@lilyrebecca2011 Sorry to say it ... but it might take days for an answer. It is vacation time atm.

@lilyrebecca2011 16 hours? Lol, you do realize Social Point has several games and MILLIONS of customers? On any given day, the get a ton of customer support tickets. They do not work 24/7 either. It may take a few days before they get back to you.

And just to clarify, support may or may not be able to help. This is a Facebook issue., not Social Point. Facebook raised their age requirements. By posting age 7 as your age, it violates Facebook policies. There are legal issues involved that support may have no control over.