Hey, I would like to know how to restart all my progress on dragon city, clearing the cache, and data and then uninstalling and re-installing doesn't do anything as all my data comes right back up. I am using an android tablet model L9 version 5.0. If anyone has any help please feel free to respond!

@Fifthhath I am not sure if this will work but it’s worth a try. Uninstall your game, clear cache, and data. Log out of Facebook. Then reinstall the game. Play through the tutorial and then reconnect it to Facebook. At that point, you should get a message telling you that you have another game at level bla bla. Select the newer game. However be warned, once done it cannot be undone.

If you get a pop up at anytime asking your age, do not list a child’s age. Facebook has changed their age policy and accounts listing child age are being locked.

If this doesn’t work, the other option is to send in a support ticket asking them to reset your game. Instructions for contacting support are in my signature line below.

@LilCricketPa The uninstall and clearing cache and data does not work and I am not logged in on Facebook, it doesn't allow me to go through the tutorial at all, the main thing it does is open up and go to the cutscene where "Gaia" meets with "Deus" There is no message telling me I have another game or anything, and I cannot connect it to facebook as I have no facebook, it appears to be connected to my Google Play account.

I believe you have to also clear your game data. You can try uninstalling, restarting your device, clearing the devices memory and cache and then using a cache clearing app to make sure all the game data has been cleared out. ES Explorer has worked for me in the past to clean out the left over files. Once you finish that, restart the device and see if that worked.

I have cleared the Data and Cache, as I have said before, but I do not know how to find the "Leftover Files". I have installed ES Explorer but I cannot find any leftover files, either that or I am just an idiot.

@Fifthhath The support can reset your game to zero. Just ask them.

@Bettina-Löffler I can not log in with Facebook either . I was wondering if I would lose everything I built in dragon city if support resets the game for me ?Can I write down my user I'd to restore my data if they do reset the game ? Basically I am asking if I can keep my progress and restart the game ?

@natecook43138 said in Restarting Dragon City:

@Bettina-Löffler I can not log in with Facebook either . I was wondering if I would lose everything I built in dragon city if support resets the game for me ?Can I write down my user I'd to restore my data if they do reset the game ? Basically I am asking if I can keep my progress and restart the game ?

No, that is a contradiction, if you restart you lose everything and go back to the beginning. What are you trying to accomplish?

@natecook43138 You want them to reset your game, but don’t want to lose your progress? What do you think a reset is?

@natecook43138 I was not being rude, I was asking a serious question. There are a LOT of players who don’t really speak English. Sometimes they don’t fully understand certain words. Since you were asking for a reset, but did not want to lose anything, it sounded as if you may not have understood what a reset was.

@natecook43138 Sorry, but ot is not obvious when what you are asking is a contradiction as the other answer informed you, and anyone can respond to the posts here. Including players who are not mods. BTW, getting your game reset will not bring back the Facebook button. Facebook has raised their age requirements. They flagged the Facebook profile of that account as being under age, so they removed your option to connect.

I'm sorry but it is not as obvious as you think it is, I think you may be a little confused as to what a reset it, which means they will reset your game back to level 1 and you lose everything even things you have purchased. There is no such thing as a reset to level 1 plus you get to keep all purchases and such. If you ask them to reset your game then keep in mind that that is what you will lose. And as far as I know it is no loss to them if you ask for it, they have already received the money for your purchases so actually the only one who will lose anything is you because asking for a reset on a game where you made purchases is in fact you throwing away those purchases.

@natecook43138 said in Restarting Dragon City:

@Nynaevelan lol are you guys serious yes your definition is correct on a reset . Ok now let me explain something to you what I meant about out the money is I already bought the extras ok . If they restarted my game they can give me my extras back (if they choose to) . Example so you guys can comprehend I bought the breeding tree so say support resets the game , then I say "hey I had a breeding tree can you replace it like you did my gems " they either Will or won't understand now ? Ok great ! Real quick and this is your own faults and the other moderator I will be out nothing : 1 this is America 2018 not 1968 under laws everyone is equal so if you are a customer to something but everyone has a advantage over you (or something you can not obtain) then you could say refund . 2 I am not the only one so maybe even a class action if you get me. but look like I said support on dc is great you couple moderators need to stop being .........

TO EVERYONE ELSE IF YOU ASK SUPPORT THE RIGHT WAY THEY CAN FIX YOUR PROBLEM . CAREFUL HOW YOU WORD IT THOUGH. I GUESS MODERATORS CAN HELP BUT TO ME DRAGON CITY SUPPORT IS WHO YOU SHOULD TALK TO . THEY FIXED MY PROBLEM THIS MORNING .

what a coincidence right when we started talking legal stuff it got fixed have a great day . 1 adm

So when you say they fixed it what did they do? Also as to your legal concerns, they are not an American company, so I am not sure how that changes things, you might want to check in the terms & conditions of the game. FYI my comnents are based on other users experience with a reset. Lol and since this is a player based forum moderated by players I am not sure why you thought verbalizing here was going to get it resolved.

@natecook43138 All of the Moderators here are just player volunteers. We can advise people based on our own experience with the game, answer basic game questions, and trying to keep the board organized. Sometimes though, one of our answers to a players questions may be the same because we get our answers from support or from the dev team.

Glad they were able to get your game set for you. Hopefully that means they are close to a solution with the age issue.

@LilCricketPa are people aware that this is advice on what to do and not the support team ? I was confused about that fact . I contacted people on here the way they responded was as if they worked for the company I assumed and that's my fault for assuming . The point is I said " hey this is the problem" they say " go to take2gamws(dot)com" and so on . So I thought that support for the game already knew the problem but they didn't because I was NOT talking to dc support team. Do you understand what I mean? If i can copy and paste whole conversation with support team I will post it. Actually had 2 issues resolved within 5 days which is excellent considering millions of players . And I even told support I told a colleague of theirs about the problem in fact I didn't. I told a blog my problem . I appreciate the support here I am just concerned people might get confused as I did .

(Edited to remove live link as per forum rules)

@natecook43138 The mods on this board generally do tell people that we do not work for Social Point, and we do not have access to your game. We also do not refer people to Take2. Social Point is still operational. Although there are times we may pass along information that comes right from SP such as the info regarding the age problems. There are also Community Managers that do work for SP that will post from time to time.

We may also be asked to pass info on to the dev. team in the event of a global problem.

@LilCricketPa said in Restarting Dragon City:

@natecook43138 The mods on this board generally do tell people that we do not work for Social Point, and we do not have access to your game. We also do not refer people to Take2. Social Point is still operational. Although there are times we may pass along information that comes right from SP such as the info regarding the age problems. There are also Community Managers that do work for SP that will post from time to time.

We may also be asked to pass info on to the dev. team in the event of a global problem.

There is also THIS POST which introduces the various team types....

i thinks I'm wasting my time in this games