Looking for help getting access to the game again. Used to be on an S8 and had no issues, with the upgrade of my phone Google play reports that the platform is not supported, this seems a mistake to me but I'm at a loss for a workaround. Would very much like to have access to my account, been playing for almost 2 years

@Throan I am not familiar with s9. Are you able to install other Android applications? You can send a support ticket. Maybe they can help.

Since you can not access your game, use this link.
https://socialpoint.helpshift.com/a/monster-legends-mobile/

Yes, all other games and apps have successfully been reinstalled, just ML. I will use the link, thank you.

@Throan Hope they can help

Been half a day and no response, any other way to contact them?

@Throan They have a customer base of over a million players worldwide. They work a 40 hour week. You need to give them more than 4 hours. You also have to remember they are located in Barcelona. So if you are in the US, they are asleep during our daylight hours.

Does anyone have an idea how long it usually takes to get a response?

@Throan It could take op to a week. They are currently backed up on support tickets. They work 40 hour weeks. Not in on weekends and recently came off a week long holiday. So they are a little backed up right now.

Thank you, understanding why the delay happens does a lot to alleviate the frustration

mm Did you tried an apk . just to see where the problem is ?
i don't think that Ml is not supported . but be careful when downloading apk. must be clean official non-moded one .. i can help with that

My partner has the s9 and she has no problems with it as far as i know.
I have the note 9 coming so fingers crossed i dont get a problem.
Have you tried downloading through the amazon appstore?

I wasnt aware that I could download through amazon, will attempt it today

@Throan I hope you sign on through FB it saves your game and when you do install on new equipment it will give you 2 accounts to choose from be very careful not to choose the low level account or you will start from scratch.
Go to Support in game settings then Account then choose Transfer game to new equipment.