Contact Customer Support: https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

give as much information as you can, please spicify if:

  • you don't get any video
  • you receive videos but they cannot be launched, not starting
  • you can watch the video, but no reward given after finishing, in this case please include the name of the ad and a screenshot if you can
  • your type of device (example iPhone 6s)
  • your Operative system (example 11.4.1)
  • Monster Legends version (example 7.1.2)