I've contacted customer support via the app. However all that was said is that they will work on the issue and closed the ticket. How can you close a ticket with out the problem being solved. All I need is the extra breeding mountain and hatchery depleted because it is stopping me from being able to participate in any events and complete my daily because I cannot breed. The only eggs I can hatch are from my storage. I'm missing out on a lot over gems and prizes because of this issue.

Hi and welcome to forum :)

Sp already aware of this bug and they are on it . Maybe too many opened tickets is distracting , but the point is they are trying to fix it . it is not simply delete the extra building

@Haka-Taka thanks just seems like it would be something easy to take care of since there has been mention of it over the last few years. And it sucks because I'm missing the daily gems for the last 2 weeks. And all the events requiring breeding I can't do

I got another confirmation that it will be this week :)

I just installed the 7.1.5 patch. Whoever told you it would be fixed with this patch either was mistaken, lied, or does not understand the true issue.

I have an egg on the hatchery ready to hatch. My one hatchery is level 3, the duplicate is level 1. I have monsters that have bred and can go onto the hatchery. I hit the heart, egg pops into second slot of level 3 hatchery and then game gives reload error. I reload and it's reset back to the monsters being in the breeding ground.

For fun, I hatched the egg in case itself was still bugged somehow and placed the monsters from the breeder onto the hatchery. I then bred a quick pair and tried to place them on the hatchery when ready. Same issue, goes onto the hatchery, then crash.

Is SP planning to compensate us in some way? This error has been going on for months. We can't compete in most events that require breeding and hatching so we are missing out on monsters and prizes. It's very frustrating to say the least.

Wow. I thought I was the only one having this issue. I’ve contacted costumer support via game last week but have not heard back.

I also have double rocks and trees! Please fix ASAP.!

Yeah its crap. I did the a thing for free gems used it to get the gem breeding place and even that one is bugged out and makes my game crash. So I have 6 monsters right now that are stuck in breeding and aren't generating gold. Which sucks because I only have 20 total

@Brandon-Merwin
@Bliss

How this bug stated for you ? what action you did make it appear . can you share more details ?

@Haka-Taka yeah I logged on that's it. I haven't played in a long time. I downloaded the game again because a friend is playing and I'm like oh I've played before so I connected my Facebook. And it loaded my old account and it duplicated the breeding mountain and hatchery but I didn't notice until I went to move them because they were on top of their duplicates. The extra hatchery stops the monsters once bred from entering any Hatchery and shuts down the game. Also all existing obstacles were duplicated so I have to remove each twice which is annoying but not a huge issue because it's not hindering my gameplay like the extra hatchery and breeding mountain.

@Brandon-Merwin said in Extra hatchery and breeding mountain:

@Haka-Taka yeah I logged on that's it. I haven't played in a long time. I downloaded the game again because a friend is playing and I'm like oh I've played before so I connected my Facebook. And it loaded my old account and it duplicated the breeding mountain and hatchery but I didn't notice until I went to move them because they were on top of their duplicates. The extra hatchery stops the monsters once bred from entering any Hatchery and shuts down the game. Also all existing obstacles were duplicated so I have to remove each twice which is annoying but not a huge issue because it's not hindering my gameplay like the extra hatchery and breeding mountain.

Mines happened exactly the same way. It’s so annoying. It’s now been a week since I contacted support. I have not gotten a response.