Hi, Firstly I wanna say that english it is not my main language so I apologize for possible mistakes.
I’ve been playing Monster Legends normally the last few weeks, and was making much progress. But the past two days were very sad. Basically the game capped me at level 29(screenshot of the bug anexed) and when I click on something that would give me exp, the game crashes and start again, again and again which is very frustrating, the only thing that works normally is collecting coins from habitats. I did a lot of work trying to resolve by myself following the FAQ but none of them worked, so I really think that it is a bug that happened to ocurr with me. I dont want to stop playing, as it is a great game. I already sent a ticket via mobile, but a long time with no answer. I hhope that a solution for this it’s possible, or I will be forced to stop playing... Thank you anyway.

Hi and welcome to forum

Did you tried clearing game cache ? and if your game is connected -- it must be connected to save your progress -- did you tried un install\ re install ? are you on latest version ??

and you can send a support ticket as shown here
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

@Haka-Taka Hi, I did these steps that you pointed out a several times but the problem persists. I think the problem is with the exp system, not my device. I say that because the game runs normally, but when I gain any amount of exp, my game crashes, probably because I should level up with the exp that I already have, and instead I stay on lvl 29 with experience higher than that...

Then support ticket . Hope SP can sort this fast

@Haka-Taka I finally got an answer on mobile support. Hope that the game team will find out what’s going on. Thank you for your time and I will update here any news!

Good Luck

I'm having the same issue and can't level up to 30 as well. I have contacted Customer support 2 days ago but no answer. I'm stuck and can't do anything in the game that generates exp points as the game will close immediately and restart without doing anything. All I can do is to collect gold... What is the solution for this topic?

@Robson-Blumer this will be fixed tomorrow

@Marianne-van-Es Thank you for the info! That is good news!