I can never get support to reply to any of my post are you haven the same issue

@RDT925 so you never had any reaction on any ticket you sent?

@RDT925 If you are talking about posts made here, you won’t see responses from them. They don’t monitor these boards.

If you are meaning support tickets, there are several reasons why that happens. 1. Your reports aren’t clearly understandable or lacking in detail, so they can’t figure out exactly what your asking for help with. 2. You’ve written too many times to report the same issue. They ask people not to submit multiple bug reports because you then get multiple techs picking up the ticket and it creates a backlog.

3. It’s a global problem that they are already working on.
   And a host of others.

My last couple of tickets have never had a response beyond the acknowledgement of opening the ticket. However, one was just complaining about Monsterwood and how annoying it is that the timer doesn't reset between events - for instance, in this event my max score will be 117. Today's was about the lack of the Gem Dungeon, but they fixed that, so didn't really need to send a personal message.

@Tracey-Mill-Toms

4. If you have never spent a cent on the game, they also tend to ignore you.

@David-ML That is not true. I really limit how much I spend on games per month. This is my entertainment, so I may spend some but it is not always on DC. In fact, more often it is on other games. It has not really had an affect on support response.

@David-ML absolute noncence

@Marianne-van-Es @LilCricketPa this is definitely not nonsense! I have heard this from many players, in particular in the earlier days when I had more contact with low level players. There was a thread on the old forum about support where quite a few reported this. And we had somebody on the team a long time ago who said that he never ever received a response from support, then at some stage bought a gem pack and his next ticket was promptly answered!

@David-ML You do realize that the support team...actually, the company and people that were at SP during the old Forums way back when, is not the same as it is today? Social Point was sold, so support and anyone else that stayed with the new owners had to change to the work practices of the new owners.

...and I was a F2P player for at least my entire first year or 2 of playing. I did not receive a dragon for installing the game and playing on my mobile device. I accidentally sold a dragon I got through an event. I accidentally spent gems in Ancient World. I sent tickets for all of these, and they got responded to.

@David-ML I only send tickets before I was Mod and before i spend money on the game I was helped always, 2 of former teammates of mine both f2p get back the accidentally spend gems on epic in cell shop also before i was mod and no interference of mine anyway

• list itemi would like to know who bought sp and were are they from

@RDT925 you can find that awnser on the internet too very easy.
But the company is called "take 2" I believe