@bettina-löffler Support successfully contacted! The reply was almost immediate and we are working on it right now!
Just so I won't embarrass myself, I have a question, if you don't mind- They asked if this is technical or billing issue and i do not understand the meaning of the word billing.
I do know it has something to do with payment, but I did not pay for those fireworks. Should it then be technical or does this indeed fall under billing issues?
@vikas-nambiar So I did what you said- No effect so after that, I put 20 fireworks on my Island and re-opened the app again.
Nothing. I tried putting only 6 fireworks on the island, keeping exactly 20 in my inventory and re-open again, only to be met with the same result.
The "July 4th Collection" pup-up is still the same too.
So contacting support it is! Thank you for your reply. I wish you happy playing! :3
Hi, hope you are having a great day!
Today, i managed to collect all needed fireworks- more, actually. 26- but the July 4th chest wasn't given to me?
I attempted to put 20 of those fireworks onto my island but nothing happened, so i put them back into my inventory.
It has been quite some time now and still nothing. Am i missing something? Any idea what i could do?
Thanks for help.