Sorry if I’m not in the right section but
Nynaevelan can you follow me or whatever it is so I can talk about the issues I’m having

Recently I was doing tasks for gems on the freebies island and I didn’t recieve the gems I should’ve received within 3 days for 2 tasks of 103 gems and 75 gems
I then decided to create a ticket for both of these but they were both rejected for not being able to confirm the offer. The reason I was given was that I didn’t meet the requirements although my screenshots clearly prove I do.
I completed a task on each of these games on the same day and received gems for those tasks
I then emailed ironsource providing proof of me meeting the requirements and the rejected tickets.
I was then told I didn’t meet the requirements even though I do.
I was wondering if a moderator on these forums could help me/ sort it out
I have all the evidence if needed