I don’t use Facebook tho, which is what I don’t understand

Once I have reached the second island and bought it, I can no longer expand the island unless I use gems. Is this a glitch or do you have to expand each section of every island with gems?

Is it a glitch or is that how expansions work these days?

Kk, the reason I wanna reset it is because it won’t let me expand with gold on the second island

How do I reset my account. I’m on the latest version of iOS. I’ve tried everything and nothing works

Sorry if I’m not in the right section but
Nynaevelan can you follow me or whatever it is so I can talk about the issues I’m having

Recently I was doing tasks for gems on the freebies island and I didn’t recieve the gems I should’ve received within 3 days for 2 tasks of 103 gems and 75 gems
I then decided to create a ticket for both of these but they were both rejected for not being able to confirm the offer. The reason I was given was that I didn’t meet the requirements although my screenshots clearly prove I do.
I completed a task on each of these games on the same day and received gems for those tasks
I then emailed ironsource providing proof of me meeting the requirements and the rejected tickets.
I was then told I didn’t meet the requirements even though I do.
I was wondering if a moderator on these forums could help me/ sort it out
I have all the evidence if needed