• Haruki

    Hey there Dieles,

    Could you please send a ticket to our Customer Care team? In order to do so, please tap on SETTINGS and then, on SUPPORT. Thanks a bunch for your cooperation!

    Cheers,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey there Davy,

    Could you please log in the game and send us a customer support ticket? You can do this by tapping on SETTINGS in the main menu and then, on SUPPORT. The more info you can give us, the quicker we can attend you.

    Kind regards,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey there Comiesser7,

    Sure, here we go:

    • Social Point is a development studio based in Barcelona.
    • My device at the moment is an iPhone 6. We, though, have multiple devices in-house for our playtesting sessions.

    If there's something else we can help you with, you can update this post ;).

    Cheers!

    posted in General Discussion read more
  • Haruki

    Hey there Nathan,

    No, thanks to you for your feedback! We are always glad to have an open discussion about the good moves and the shortcomings of Champions Destiny, as long as both parts keep it constructive (which I hope I am...).

    Ah, skins... We would love to have them, really. But for the time being, I don't have news on that front. What I can say is that we are building the foundations for a new League system that will encourage players to stick and engage even more with the game. Seasons will be longer and there would be more benefits in climbing up ranks.

    We have already some cosmetic items in mind that will come with Update 3. I believe skins or epic auras linked to specific milestones are an amazing organic reward. In fact, we already discussed about that internally so well, I hope we can spark again that debate when the moment comes.

    Last but not least, thanks for your encouraging words by the end of the post. Passed also those to the team ;).

    See you in the Arena and take care,
    Haruki

    posted in General Discussion read more
  • Haruki

    Hey there Nathan,

    Thanks a lot for sharing this piece of comprehensive feedback with us. I do understand where your complaint comes from. In this case, I believe it's also "aggravated" by our current matchmaking system. Since our brackets are wider, players can get matches quicker albeit with the disadvantage that balance in those matches is sometimes a tad off.

    To be honest, I don't think we'll remove the gear system completely as this is an intrinsic part of our core design. But there are definitely ways to improve it upon the foundations that we already have. We are thinking here about adding more gear pieces to close the gap between initial items and end-game ones, so that progression feels more meaningful. Also, we will keep on adding tweaks to the stats and boosts of certain items, if we see that they are becoming too insane, OP or plainly unfair.

    In any case, I've already shared your thread with the team.

    Kind regards,
    Haruki

    posted in General Discussion read more
  • Haruki

    Hey there Storm_The_Fort,

    Welcome to the game! This thing you are describing is not cool... so I will send a message to the team so we can double-check this. Dummy question but, were you successfully logged in your forum account when trying to post? Could you scroll down and up the forum or did it stay static? The more information you can give us to reproduce it, the better.

    Apart from that, glad to see you are having fun in the game.

    See you around! ;)

    posted in Bugs & Issues read more
  • Haruki

    Hey there Felipe,

    At the moment there's no option to connect your account to Facebook. You can always connect it to Google Play or Game Center. In any case, please send Customer Care a ticket so they can look into this for you and help you out.

    Inside of the game, tap on SETTINGS and from there, on SUPPORT.

    Good luck and cheers,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey Chris,

    Es mejor que vayas a los foros de Dragon City, que seguro que alguien te puede ayudar: https://forums.socialpointgames.com/category/3/dragon-city. ;) Si no, siempre puedes ponerte en contacto con el servicio de atención al cliente haciendo tap en SOPORTE dentro de juego.

    Un saludo y suerte,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hola Matty,

    Perdona pero, ¿estás hablando de Champions Destiny? ;) Ten en cuenta que estos son los foros para los juegos de Social Point pero si estás hablando de Monster Legends o Dragon City, entonces pásate por sus foros para que la comunidad pueda responderte: https://forums.socialpointgames.com/

    Un saludo,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey there Linda,

    I am sorry you are feeling this way towards Champions Destiny. It's true that there are still bots roaming around in the matchmaking system but these are circumstantial and will keep on disappearing the more players join the game. On the other hand, we keep on monitoring our metrics when it comes to these battles and we still see a majority of players winning them over. In the end, bots may be powerful but it's easy to handle them with a little bit of team coordination.

    In any case, I'll raise the issue again with the team.

    Thanks a lot for your patience,
    Haruki

    posted in Bugs & Issues read more

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