• Haruki

    Hey there LudMilla,

    I've moved your topic to the Suggestions category since it fits a little bit better here ;). We definitely want to keep on building our social features in Champions Destiny so I'll pass the suggestion to the team for further consideration.

    See you in the Arena!

    posted in Suggestions read more
  • Haruki

    Dear Bug Bun,

    Thanks a lot for reporting this. The team is already aware of this issue and we'll commit a fix with an upcoming update. It still works if you open the big camera mode... so there's that. But agreed, it's sort of annoying.

    Thanks for your patience!

    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey there Jameskrebs, we will! :D
    Don't forget to join us on Discord to have a more direct conversation with the dev team --> https://discordapp.com/invite/jBWBpNw

    posted in General Discussion read more
  • Haruki

    Hey there Wellington,

    Don't worry, I can understand you perfectly. I will pass this suggestion to the team for further consideration. Of course, not all community suggestions can be accommodated inside our roadmap. What I normally do in this case is play around with 3-hours and 8-hours chests, setting them up in a way that fits my daily schedule. ^^

    If you have any other suggestions, don't hesitate to open a new thread.

    Kind regards,
    Haruki

    posted in Suggestions read more
  • Haruki

    Hola Jose,

    El tiempo de respuesta de tickets varía dependiendo del volumen de tickets de todos los usuarios. Sin embargo, normalmente se suelen solucionar al día siguiente, si no el mismo. ;)

    Me alegro de que todo se haya solucionado en este caso.

    Un saludo,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey Jose,

    En estos casos, lo mejor es escribir un ticket al servicio de atención al cliente, ya que ellos son los que se encargan de solucionar estos asuntos con rapidez. Para mandar un ticket, entra en Ajustes y de ahí, en Soporte.

    Muchas gracias y perdona las molestias causadas,
    Haruki

    posted in Bugs & Issues read more
  • Haruki

    Hey there Keeperkep,

    Yes, I do agree matchmaking feels sometimes a little bit off when it comes to the Trophy differences between players. In that sense, we decided to open up the matchmaking brackets a few weeks ago. In a nutshell: we broaden up the Trophy range search to reduce waiting times and also, to have more PvP battles between real players (as opposed to bots).

    While the system is working and we are seeing more real PvP battles now, this has sometimes the downside of unbalance or unfairness that you are pinpointing. We are aware of this and we are monitoring our battle charts, so we'll keep on adding tweaks to the matchmaking system. In any case, there are more players joining Champions Destiny each day, so the situation will get better progressively.

    In the meantime, thanks for your patience and for your comprehensive feedback.

    Cheers,
    Haruki

    posted in General Discussion read more
  • Haruki

    Hey there Isma,

    Welcome to the forums and thanks a lot for your message. Yeah, "Alliance-hoppers" are not really nice and this is something I've already forwarded to the team as a suggestion for future improvements.

    Alliances are at the core of the Champions Destiny experience so we'll keep on working on them, new features and tweaks included.

    Apart from that, I hope you are enjoying the game so far?

    Cheers,
    Haruki

    posted in General Discussion read more
  • Haruki

    Hey there Bug Bun,

    A few weeks ago we decided to open up the matchmaking brackets to allow a bigger number of battles between real players as well as reducing waiting times at the start of the battle. Of course, this can sometimes lead to the situation you are describing, where uneven players are matched together. In that sense, the team keeps an eye on our battle metrics and we'll continue applying tweaks to the matchmaking as we see fit.

    My question to you is: what's the rating system? And why does it need a fix?

    Cheers,
    Haruki

    posted in Suggestions read more
  • Haruki

    Hey there Alisaac,

    I'm sorry to read you feel this way towards Champions Destiny right now. The whole bot situation is currently being monitored by the team and we'll continue applying changes and tweaks as we see fit. We know there are some issues with this (especially when you have a bot in your team and you are playing against real players...) but rest assured that the team is taking this as a priority.

    On the other hand, we have seen an increase in the number of real battles between players during the last days, as more and more of them are joining the different Leagues. The situation will keep improving in the following weeks. In the meantime, we thank you for your patience!

    Kind regards,
    Haruki

    posted in Bugs & Issues read more

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