• Ricardo Valente

    I can assure 100% the game was linked to my Facebook account and i never had another account. In that there is no doubt. And no the last digits are different. I know of my "old" id because i have a ticket i made from 2014 in wich i putted my fb id.
    Well never heard about too about being overwrited. But happened, and i think i played for a little while 2 years ago. And already done over and over what you guys are saying, it doesn't work

    posted in General Discussion read more
  • Ricardo Valente

    @bettina-löffler yes i know that. But my problem is previous progress, im level 56. my Facebook game id for some reason got replaced by a new one.
    Now when i do the change player option it says that my account level 3 is linked with my Facebook now i cant get my account back

    posted in General Discussion read more
  • Ricardo Valente

    Greetings
    I have stop played dragon city some years ago,
    Now i came back to play again and my Facebook game id got replaced by a new one and now i cant restore it i cant continue my previous progress.
    For a week i have been exchanging emails with support and they confirmed my account still exists.
    I already tried everything they told me, like change player etc etc etc. And also i can 100% confirm im using the correct account and credentials.
    And now they are telling me that they can't do anything. I have an account level 56. And for some reason when i did the change player option the game linked to a new game. I have my "old" Facebook id here if the developers can help, im getting tired and sick of the support. It's like im talking to a wall because they keep telling me to do the change player option and i Sayed it don't work because the reason i mentioned above.
    Im sorry if this is not the correct section to post this.
    Thank you very much for trying to help me.
    I wasted alot of time on this game, started playing in 2013, and stoped playing around 2015/2016

    posted in General Discussion read more
  • Ricardo Valente

    Having the same problem. Old save from fb dont appear and created a new one

    posted in General Discussion read more

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