I have sent 5 requested to support with no answer. I have been playing this game for years and am level 141. I pay regularly for monthly upgrades etc. This time they ripped me off and only gave me 4x9 lvl runes as part of my levelling upgrade. They only are happy to take money for the game and will not answer or fix problems. It is a nightmare to find access to submit a question. Will not be recommending this game to anyone and have told my current team what is happening. I at least want my money back and will be posting negatve feedback if i do not get an answer shortly.