I have contacted support 2-3 times however I have not received any reply. I don't have access to my device anymore. I have my account ID. I only can ask for helo from the link you provided.

Obviously, no one cares about this game anymore.
RIP

I received a canned response about not collecting information on kids. It did not address my request at all.

I contacted support 4 days ago but no reply.

My kid and I have been playing on a Kindle Fire HD, but there is no option to link our accounts to a facebook account. Is this possible?
Thank you!